Return/Exchange Policy

How do I cancel my order?

You can cancel all items before they have been processed on the website. We process all our orders within 24 hours of the receipt of the order. Once the order is processed, you cannot cancel the order. Please reach out to customer service number on the website to affect immediate cancellation. If your order has been dispatched, we cannot cancel your order. 

For all cancelled prepaid order, your refund amount will be credited back into your source Account within 10-12 days. 

How do I place a replacement request on Stree9?

  • If you are not completely satisfied with your purchase from Street9, you can return or exchange the product with us. 
  • To return an order, please visit:https://street9.com/apps/ezy/returns. Punch in your order id and phone number used at the time of placing the order. 
  • Once done, and if the order is within the 15 days return/exchange period from the delivery date of your order, you can chose items to return and exchange from your order.
  • Once a Return and Exchange request is made, we arrange a reverse pick up of your order within 24-48 hours and the item to be picked up within 8-10 business days.
  • The parcel should be in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, laces, etc.) with the original invoice. Worn or damaged products will not be accepted.
  • If the items sent for return and/or exchange are in unused condition and successfully cleat the QC test in out warehouse, we process your return and exchange request within 24-48 hours. 
  • A notification regarding the same shall be sent to you on your registered email id. 

Why was my order cancelled by Street9?

We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

  • If product is out of stock or is discontinued
  • Inaccuracies or errors in pricing information
  • We will inform you about the cancellation of your order and share details if partial order is cancelled or whole. We will contact you if any additional information is required to accept your order.

If I receive a wrong product, can I get it replaced?

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request at: 

https://street9.com/apps/ezy/returns

If I receive a physically damaged product, can I get it replaced?

Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:

  • 1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
  • 2. If you are concerned, don't open the product yourself. Get in touch with our customer care for further assistance.

I bought a product but it does not fit my size, can I get it replaced?

Yes, You can surely replace the order. For the replacement, you can place return or exchange request at:

https://street9.com/apps/ezy/returns

I have requested a replacement or return, when will I receive it?

Once you have raised a return or replacement request, we initiate a return pick of the items and once we receive the items in our warehouse, our team will run an QC on the returned item. You will receive an e-mail advising you on the same. 

Refunds

Your full refund ( postage as per above ) will be processed within 10-12 working days of us receiving the product within the stipulated 5 days from the time we receive the product in our warehouse. 

A full refund for prepaid orders shall be done in the source account while that of Cash on Delivery (COD) orders, the refund shall be done via Bank Account only, the details of which are to be provided by the customer at the time of placing the refund request.

NOTE: In case the Bank account details entered by the customer are wrong, STREE9 team will not be held responsible for the mix up and shall not be liable to refund the payment again. Hence, please cross check the bank account details entered.   

In case your product fails to reach us within the time or there is some other issue, we will advise and provide you whatever best assistance our customer care is capable of.